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4-star hotel Check-in 14:00 · Check-out 11:00

citizenM New York Times Square

Stay at citizenM New York Times Square featuring compact rooms, a rooftop bar, fitness center, and prime location near Times Square and Broadway theaters.

218 W 50th St, New York, NY 10019, United States View on map
9.2/10
Exceptional Based on 2709 recent guest reviews
Free Wi-Fi Paid breakfast Accessible Air-conditioned Restaurant
What recent guests emphasize

Comfortable stays with modern style in a prime location

Guests appreciate the hip, modern design and cleanliness, along with the convenient proximity to Times Square and subway access. The compact rooms suit solo travelers or light packers, while some note elevator wait times and noise as minor drawbacks.

Guests often praise

  • Clean, well-maintained rooms with modern décor and thoughtful amenities like blackout blinds and mini fridges
  • Friendly, helpful staff and efficient self check-in/out process
  • Excellent location near Times Square, Broadway theaters, and multiple subway entrances
  • Comfortable beds and quiet atmosphere despite the central city location
  • Rooftop bar offering great views and a lively atmosphere

Worth knowing

  • Rooms are compact; better suited for single travelers or short stays rather than groups or long-term stays
  • Only two elevators can cause occasional wait times during busy periods
  • The hotel is located in a bustling part of the city, so light sleepers may want earplugs
  • Some guests noted minor maintenance issues, such as elevator performance and missing signature décor after ownership changes
  • Paid breakfast is available but no parking, business center, pool, pet-friendliness, or airport shuttle services offered

Best for

  • Solo travelers or couples who prioritize location and style over room size
  • Visitors interested in Broadway shows, nightlife, and sightseeing in central Manhattan
  • Guests who appreciate tech-savvy features like iPad room controls and automated check-in/out
  • Those seeking a modern boutique experience with easy access to public transportation
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About this property

Welcome to citizenM New York Times Square

Located in the vibrant Theater District at 218 W 50th St, citizenM New York Times Square offers compact, modern accommodations designed with a colorful and contemporary style. The rooms feature adjustable lighting and blackout blinds controlled via iPad, with well-rated amenities such as comfortable beds and waterfall showers. While the space is efficiently used, some guests note the smaller room size and layout may be better suited for solo travelers or short stays.

The property includes a hip rooftop bar with city views and a fitness center situated on the 20th floor. Dining options are anchored by CanteenM, an American restaurant and bar on-site, noted positively in reviews. Free Wi-Fi, air conditioning, and accessible facilities contribute to a practical stay, although parking, a pool, and airport shuttle services are not available.

Guests appreciate the quick and mostly automated check-in and check-out process, with check-in from 14:00 and check-out by 11:00. Located just a short walk from Times Square and multiple subway entrances, the hotel is well-positioned for visitors keen to explore Broadway, shops, and cultural landmarks like The Museum of Modern Art and the Empire State Building. Noise may be a consideration for some, given the bustling surroundings.

The overall rating of 4.6 from over 2,600 reviews reflects a generally positive guest experience, with praise for friendly staff and cleanliness balanced by occasional issues such as elevator wait times and room size constraints. This makes citizenM New York Times Square a practical choice for travelers prioritizing location and contemporary styling in the heart of Manhattan.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Paid breakfast
Accessible
Air-conditioned
Restaurant
Fitness center
Bar

Not available at this property

Parking
Pool
Business center
Pet-friendly
Airport shuttle
Smoke-free
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

DM
D. M. Mar 29, 2026
10

We absolutely loved citizen M. The check in and out was quick and easy. The rooms were just as pictured: clean and well appointed. We travel light so space was not an issue for us. We loved having coffee in the morning in the lobby, which felt like the living room of a cool designer. The designer pieces and decor is very hip and modern. The staff is super friendly. We highly recommend Citizen M at Times Square. If you're sensitive to noise and due to the location, consider earplugs.

MN
Ms Nobody Mar 29, 2026
10

A bit pricey for me and a few issues with the elevator during my stay, but otherwise perfect. Room is small, but Im one person. The adjustability of the blinds and lighting was pretty cool. Everything was modern and very clean. Also the first hotel Ive stayed in that actually provided hand soap and not just hand lotion, as well as a little mini fridge opposed to a “mini-bar” with $$ drinks in them. I also liked the self check-in/out and the view.

BE
Brittani Estrada Mar 28, 2026
10

I loved staying here. Location was perfect, easy to walk anywhere you need to be. Subway entrances at all corners of the block. Room was very clean, everything except the fridge worked. And it was really quiet during my stay. Beds were comfy and loved the roof top bar, the bartender was friendly and the views were perfect. Would 100% stay here again. Staff was also really helpful and kind

JR
Jessica Reid Mar 24, 2026
10

Incredible hotel. This was my third stay here and I will not hesitate to book again. Excellent location. All staff are incredibly friendly and helpful. The rooms are clean and very comfortable. They have blackout blinds and you can easily control the lighting, heating, etc from an iPad. The waterfall showers are also wonderful. Can't recommend enough!

KD
Kathy D Mar 23, 2026
10

This rating completely surprised me. I don’t like to stay in this part of town and typically don’t choose this type of hotel but the location worked for where I needed to be and overall I was very pleasantly surprised. Rooms are small but extremely well appointed. You have everything you need, including a mini fridge and quite generous closet space. The only drawback and it can be a big one, if two people are staying in a room, the beds are up against the back wall so one person needs to climb in and out. Not ideal for sure and if staying multiple nights might br an issue but for one night manageable. Im thinking this is a new addition to the Marriott group. The collaboration space is lovely and check in is somewhat automated but easy. Bathroom is very small but functional and the shower has nice pressure. Overall for the price if you want to stay in this part of town it’s a good option.

K
Kevs Mar 11, 2026
10

The citizenM hotel always has nice locations. I stayed at this one while I was visiting New York, and it was amazing. The room is small and compact, but there is still a decent amount of space. All features are controlled on an iPad, including ambient lighting. The staff were very nice and generous enough to give me a higher-level room for the view. The only downside is that there are only two elevators and a lot of people use them, which can cause delays and waiting periods. The location is very close to Times Square, about a 6-8 minute walk. It is also near Din Tai Fung, as well as close to subway entrances.

HW
Haylie Wilson Mar 06, 2026
10

Clean, updated, and beautiful hotel in the heart of the city within walking distance to anything and everything. The rooftop bar has the most AMAZING views, and the bartenders make fantastic cocktails to enjoy alongside the scenery. The subway station is literally next door so you can navigate some of the lengthier distances through the city with ease. Noise levels are surprisingly low, beds are comfortable, and the rooms are well equipped. I'm really not sure there is anything bad to say about this hotel! I'd stay here again in heartbeat and would recommend that anyone given the opportunity to stay here do so without hesitation. Thanks so much, Citizen M! You helped make our NYE trip unforgettable. - Citizen Haylie

SP(
S. Pak (Jet) Jan 07, 2026
8.0

I'm relieved to find that even after the buyout, CitizenM offers a consistent experience. (Though CitizenM's signature decor such as the rag doll and balloon dog were missing from my room, sorry to say.) The rooms are a weird blend of premium and minimalist - you get the bare essentials in good quality, no more and no less. Comfortable bed and linens, a sink with soap and lotion, a shower with shower gel and conditioner, a toilet, a (VERY small) fridge, a hair dryer, a tv and remote, a desk with pen and notepad, a seat, a very deep under-bed drawer, a closet with hangers, trash and recycling receptacles. And the room control tablet. You will not find any means of heating up food or making a hot drink, nor even utensils for takeout or a drinking glass to enjoy New York's excellent tap water. Skipping the amenities allows the hotel to offer a great location at a surprising price, so if you're very prepared (or willing to walk to CVS around the corner) and just need a place to sleep, shower, and keep your stuff, this is a good place to crash close to all the action.

Location & neighborhood

Where you'll find citizenM New York Times Square

New York, USA

Bustling, brightly lit area with Broadway shows, chain restaurants, Times Square & 42nd Street.

  • 50 St 1 min Walk
  • Grand Central Terminal 21 min Walk
  • 33 St 23 min Walk
  • John F. Kennedy International Airport 43 min Car · 49 min Transit
  • Newark Liberty International Airport 31 min Car · 48 min Transit
  • LaGuardia Airport 30 min Car · 37 min Transit
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in New York. Distances are rough real-world times, not straight-line.

The Museum of Modern Art 59,342 reviews

The Museum of Modern Art

11 W 53rd St, New York, NY 10019, United States

4.6 · Modern Art Museum
Empire State Building 126,919 reviews

Empire State Building

20 W 34th St., New York, NY 10001, United States

4.7 · Historical Landmark
Times Square 242,376 reviews

Times Square

Manhattan, NY 10036, United States

4.7 · Plaza
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